DELIVERY INFORMATION

How much does delivery cost?

A representative from Premier Hotel Supplies shall call you to give you information on delivery charges for your particular order.

How long will delivery take?

Orders are processed between 1-5 working days from the date of purchase. If your item does not arrive on time, please contact [email protected] citing your order number.

Can I pick my online purchase from the physical store?

Yes, you can pick your online purchases from our physical store.

ORDERS AND RETURNS

Can I cancel my order ?

You can only cancel your order before checkout and payment. For more information on order cancellation visit T&Cs

What if my order is wrong or damaged ?

If your order is wrong or the item damaged please immediately contact us.

For more information on returns please visit T&Cs

PAYMENT INFORMATION

What payment methods are accepted?

We accept payments from :

  1. Mpesa and Airtel Money .
  2. Most major cards( Visa, Mastercard, American Express) via Pesapal.

If you have any further questions, please write to [email protected] for more information.

MY ACCOUNT

How can I reset my password?

To reset your password, go to the My Accounts page and click on the link to reset your password. A link will be sent to your email that will enable you to create a new password.

I want to change or edit my account info?

To edit your account info, go to the My Accounts page.

  • For change of name and password, select the Account Details option.
  • For change of shipping and billing addresses , select the Addresses option.