DELIVERY INFORMATION

How much does delivery cost?

A representative from Premier Hotel Supplies shall call you to give you information on delivery charges for your particular order.

How long will delivery take?

Orders are processed between 1-5 working days from the date of purchase. If your item does not arrive on time, please contact info@premierhotelsupplies.com citing your order number.

Can I pick my online purchase from the physical store?

Yes, you can pick your online purchases from our physical store.

ORDERS AND RETURNS

Can I cancel my order ?

You can only cancel your order before checkout and payment. For more information on order cancellation visit T&Cs

What if my order is wrong or damaged ?

If your order is wrong or the item damaged please immediately contact us.

For more information on returns please visit T&Cs

PAYMENT INFORMATION

What payment methods are accepted?

All orders made on our online store shall be paid using our Mpesa till number on the checkout page.

For deliveries not made on our online shop, please contact info@premierhotelsupplies.com for more information.

MY ACCOUNT

How can I reset my password?

To reset your password, go to the My Accounts page and click on the link to reset your password. A link will be sent to your email that will enable you to create a new password.

I want to change or edit my account info?

To edit your account info, go to the My Accounts page.

  • For change of name and password, select the Account Details option.
  • For change of shipping and billing addresses , select the Addresses option.